Payment can be made by cash, cheque or e-transfer at the start of your first appointment.


24-hour Cancellation Policy
Studio 1 Pilates has a strict 24-hour cancellation policy on all private and semi-private sessions as well as group classes. Scheduled appointments may be canceled or rescheduled free of charge when 24 hours notice is given by either phone, email or text. If a session is missed or canceled with less than 24 hours notice, it must be paid in full. For semi-private, if one person cancels ahead of the 24-hour policy, the other party may choose to cancel the same appointment or pay the balance due for a private class. An unforeseen travel/road weather advisory would be the only exception to the 24-hour Cancellation Policy.


As a courtesy to those clients with allergies, please avoid the use of strongly scented perfumes.

Cell Phones
Studio 1 Pilates is a private studio which means that if you are taking a private class, you may leave your cell phone on if you prefer. Cell phone use during semi-private classes should be agreed with your training partner, and for the enjoyment of other participants, it is strongly discouraged in group classes.