Payment

Payment can be made by cash, cheque or e-transfer at the start of your first appointment.

 

24-hour Cancellation Policy
Studio 1 Pilates has a strict 24-hour cancellation policy on all private and semi-private sessions as well as group classes, including online Zoom classes and FaceTime appointments. Scheduled appointments may be canceled or rescheduled free of charge when 24 hours notice is given by either phone, email or text. If a session is missed or canceled with less than 24 hours notice, it must be paid in full. For semi-private, if one person cancels ahead of the 24-hour policy, the other party may choose to cancel the same appointment or pay the balance due for a private class. An unforeseen travel/road weather advisory would be the only exception to the 24-hour Cancellation Policy.

 

Fragrances
As a courtesy to those clients with allergies, please avoid the use of strongly scented perfumes.

Cell Phones
Studio 1 Pilates is a private studio which means that if you are taking a private class, you may leave your cell phone on if you prefer. Cell phone use during semi-private classes should be agreed with your training partner, and for the enjoyment of other participants, it is strongly discouraged in group classes.